> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tradealpha.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

> How to reach Alpha, what to include so we can help fast, and what we will never ask you for.

## Reach us

<CardGroup cols={1}>
  <Card title="Chat with us" icon="comments" href="#chat">
    Our AI assistant answers first and hands off to a person when needed.
  </Card>
</CardGroup>

We aim to respond within **24 hours** and never longer than **36 hours**. Security issues and locked accounts go to the front of the queue.

For partnerships, competitions, and affiliate questions, email [team@tradealpha.app](mailto:team@tradealpha.app).

## What to include

* The email or username on your account
* What happened, in a few sentences
* Screenshots or a screen recording
* Order IDs or transaction IDs from **Activity**, if relevant
* Your app version and phone model

## Disputes

If you believe a fill was wrong or a leaderboard is inaccurate, submit via [the chat](#chat) with the order ID and the time. We review against the trade record and respond in writing.

## What Alpha will never ask for

<Warning>
  Anyone claiming to be from Alpha who asks for any of the following is a scammer. Do not respond, and report it to us.
</Warning>

* Your sign-in code or password
* Your private key
* Remote access to your phone
* A payment to "unlock" or "verify" your account

Official communication comes only from `@tradealpha.app` email addresses and the verified [@TradeAlpha](https://x.com/TradeAlpha) account on X.


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