> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tradealpha.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

> How to reach Alpha Support, what to include in your request, and what Alpha Support will never ask you for.

## How do I reach Alpha Support?

<CardGroup cols={2}>
  <Card title="In-app" icon="messages">
    **Settings → Help → Contact Us**
  </Card>

  <Card title="Email" icon="envelope">
    [support@tradealpha.app](mailto:support@tradealpha.app)
  </Card>
</CardGroup>

We aim to respond within **24 hours**. Critical issues (security, locked accounts) are prioritized.

## What information should I include?

To help us resolve your issue quickly, include:

* Your **registered email or username**
* A **clear description** of the issue
* **Screenshots or screen recordings** if possible
* **Transaction IDs or order IDs** (if applicable)
* The **version of the app** you're using

## What does Alpha Support never ask for?

<Warning>
  If anyone claiming to be from Alpha asks for any of the following, it's a **scam**. Report it.
</Warning>

* Your login password
* Your 2FA code
* Your seed phrase or private keys (you don't have these anyway — see [Wallet & Security](/get-started/wallet-and-security))
* Remote access to your phone

## Is there phone support?

Not currently. All support is handled in-app and via email so we have a written record of every issue.

## Can I talk to a human?

Yes. Simple questions are handled by our help center; complex issues are escalated to a human agent.