FAQs

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Trading

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How do I place a trade?

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What order types are supported?

• Market order: executes immediately at the best available price
• Limit order: executes only at the price you set or better
• Stop loss / Take profit: available on most markets

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How do I close a position?

Open the position from Portfolio and tap Close. You can close fully or partially.

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What’s the difference between long and short?

• Long: you profit if the price goes up
• Short: you profit if the price goes down

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Can I edit an open trade?

You can adjust your stop loss, take profit, or close partially. You cannot edit the original entry price.

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Why did my order not fill?

• Limit order: the market price never reached your limit
• Market order: insufficient liquidity at that moment (rare)
• Margin error: not enough collateral to open the size requested

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Can I trade outside US market hours?

Alpha supports extended-hours trading on most markets. Check the individual market page for trading windows.

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Fees

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What are the trading fees?

• Maker fee: charged when you add liquidity (e.g., limit orders that don’t immediately fill)
• Taker fee: charged when you remove liquidity (e.g., market orders)

Current rates are shown in the app before each trade.

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What is the funding fee?

A periodic payment exchanged between longs and shorts that keeps the perp price aligned with the underlying stock. See Perpetual Futures.

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Are there hidden fees?

No. All fees are shown before you confirm any trade, deposit, or withdrawal.

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Troubleshooting

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The app won’t load or keeps crashing

1. Close and reopen the app
2. Update to the latest version (App Store / Play Store)
3. Check your internet connection
4. Restart your phone
5. Reinstall the app — your account is safe (funds are tied to your login, not the device)

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I can’t log in

• Double-check your email or phone number
• Try “Trouble signing in?” on the login screen
• If you got a new phone, your account still works — log in with your usual credentials
• Still stuck? Contact support

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My trade didn’t execute

Possible reasons: limit price not reached, insufficient margin, market closed, or a network/app issue. Check Activity for the order status.

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I placed the wrong order — can I cancel it?

• Pending limit orders: yes, cancel from Portfolio
• Already-filled market orders: no, but you can immediately close the position to exit

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The price I see doesn’t match other apps

Alpha’s prices come from our matching engine and reflect supply and demand on the platform, not directly from a stock exchange. They track closely but may differ slightly. Funding rates correct any persistent gaps.

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I see a position I don’t recognize

Check your Activity log for recent fills. If you genuinely didn’t open the position, contact support immediately and treat it as a possible security issue.