Contact Support

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Reach us

We aim to respond within 24 hours and never longer than 36 hours. Security issues and locked accounts go to the front of the queue. For partnerships, competitions, and affiliate questions, email [email protected].

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What to include

• The email or username on your account
• What happened, in a few sentences
• Screenshots or a screen recording
• Order IDs or transaction IDs from Activity, if relevant
• Your app version and phone model

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Disputes

If you believe a fill was wrong or a leaderboard is inaccurate, submit via the chat with the order ID and the time. We review against the trade record and respond in writing.

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What Alpha will never ask for

• Your sign-in code or password
• Your private key
• Remote access to your phone
• A payment to “unlock” or “verify” your account

Official communication comes only from @tradealpha.app email addresses and the verified @TradeAlpha account on X.