Contact Support

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How do I reach Alpha Support?

We aim to respond within 24 hours. Critical issues (security, locked accounts) are prioritized.

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What information should I include?

To help us resolve your issue quickly, include:

• Your registered email or username
• A clear description of the issue
• Screenshots or screen recordings if possible
• Transaction IDs or order IDs (if applicable)
• The version of the app you’re using

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What does Alpha Support never ask for?

• Your login password
• Your 2FA code
• Your seed phrase or private keys (you don’t have these anyway — see Wallet & Security)
• Remote access to your phone

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Is there phone support?

Not currently. All support is handled in-app and via email so we have a written record of every issue.

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Can I talk to a human?

Yes. Simple questions are handled by our help center; complex issues are escalated to a human agent.